Terms of service

GENERAL TERMS AND CONDITIONS (T&C)

Last updated: 01 September 2026

1. SCOPE AND CONTRACTING PARTY

1.1
These General Terms and Conditions apply to all orders placed through the Naqfa online store at www.naqfa.de.

1.2
The customer's contracting party is:

Henok Tsehaye
trading as Naqfa
Feldstraße 8
63694 Limeshain
Germany

Email: info@naqfa.de
VAT ID No.: DE368911583

1.3
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2. OFFER, ORDER PROCESS AND CONCLUSION OF CONTRACT

2.1
The presentation of products in the online store does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to the customer to place an order.

2.2
The customer may initially place products in the shopping cart without obligation and may review and correct their entries at any time before submitting the order using the correction options provided during the ordering process.

By clicking the button used to complete the order with an obligation to pay, the customer submits a binding offer to purchase the goods contained in the shopping cart.

2.3
The order or receipt confirmation automatically sent immediately after the order is placed initially only confirms that we have received the order. It does not constitute acceptance of the customer's offer unless the confirmation expressly states otherwise.

2.4
We may accept the customer's offer in particular by:

– expressly confirming the order,
– sending a shipping confirmation, or
– dispatching the goods.

The contract is concluded upon the first of these events to occur.

2.5
If the order is not accepted within five days, the offer shall be deemed not accepted.

If a payment has already been authorised, reserved or collected without a contract having been concluded, the corresponding amount will be released or refunded without undue delay.

2.6
We reserve the right not to accept an order before conclusion of the contract, in particular if:

– a product is unavailable,
– price, product or system information is obviously incorrect,
– the customer or payment details provided are incomplete or obviously incorrect,
– payment cannot be successfully authorised,
– there are specific indications of fraud, payment or misuse risks,
– discount codes, promotions or technical functions are clearly being misused, or
– an order is placed in obviously unusual quantities.

Statutory rights, in particular those relating to mistake or deception, remain unaffected.

3. CONTRACT TEXT AND INPUT ERRORS

3.1
Before submitting the order, the customer can review and correct their information, in particular products, quantities, delivery address and payment information.

3.2
Order data is stored within the scope of the applicable legal and technical possibilities. The customer receives the essential order information by email.

The current version of these Terms and Conditions can be accessed and saved on our website.

3.3
The languages available for concluding the contract are determined by the language versions available in the online store.

4. PRODUCTS AND PRODUCT PRESENTATION

4.1
The essential characteristics of the goods are set out in the respective product description in the online store.

4.2
We make every effort to display our products as accurately as possible.

However, colours and visual appearance may differ slightly from the actual product depending on the screen, display settings, lighting and photography conditions.

4.3
Minor customary or production-related variations, particularly in colour shade, structure, surface or dimensions, do not constitute a defect insofar as this is legally permissible and the agreed characteristics and normal use of the goods are not impaired as a result.

4.4
The information provided on the respective product page at the time of the order regarding material, size, colour, design and other characteristics shall be decisive.

4.5
Product images may show several items, decorative objects or styling elements. Only the goods expressly identified in the product description are part of the contract.

5. AVAILABILITY

5.1
Our products are offered only while stocks are available.

5.2
If a product is no longer available before the contract is concluded, we may reject the order in respect of that product.

5.3
If, after conclusion of the contract, it becomes apparent that performance has become permanently impossible, the statutory provisions shall apply. Payments already made for services not provided will be refunded.

6. PRICES, SHIPPING COSTS, TAXES AND CUSTOMS

6.1
Prices displayed to consumers in the respective market are total prices and include any taxes required by law to be included.

6.2
Any additional shipping costs will be displayed before the order is completed at checkout.

6.3
For deliveries to countries outside the European Union, import duties, customs charges, import taxes or fees charged by the respective carrier or customs authority may apply.

Such amounts shall be borne by the recipient unless they have expressly already been collected by us, are included in the purchase price or are shown as paid at checkout.

6.4
The customer is responsible for complying with any applicable import regulations of the destination country insofar as these do not fall within our area of responsibility.

7. DISCOUNTS, DISCOUNT CODES AND PROMOTIONS

7.1
Discounts and promotional codes are valid only during the respective stated promotional period and subject to the respective stated conditions.

7.2
Unless expressly stated otherwise, discount codes:

– cannot be combined with other discount codes,
– cannot be redeemed for cash,
– cannot be applied retrospectively to orders that have already been completed, and
– may only be used within the intended scope.

7.3
In the event of obvious misuse of a promotional offer, in particular through technical manipulation, repeated mass use contrary to the promotional conditions or other circumvention of usage restrictions, we are entitled to reject the order before conclusion of the contract.

Our statutory rights after conclusion of the contract remain unaffected.

8. PAYMENT

8.1
The payment methods currently available are displayed to the customer at checkout.

8.2
Unless otherwise stated for the respective payment method, the purchase price is due immediately upon conclusion of the purchase contract.

8.3
We are not obliged to dispatch the goods before full payment or successful payment authorisation.

8.4
If a payment fails or is rejected by the payment service provider, the order cannot be fulfilled or can only be fulfilled once payment has been successfully completed.

8.5
In the event of late payment, the statutory provisions shall apply.

9. DELIVERY AND SHIPPING

9.1
We deliver to the countries and regions available for selection as delivery destinations at checkout.

9.2
The delivery time applicable to an order is specified in the online store or at checkout.

A specific delivery date shall only be considered a binding fixed date if expressly confirmed by us as such.

9.3
We may use suitable logistics, fulfilment and shipping service providers for storage, processing and dispatch.

Depending on the order and availability, goods may therefore be shipped directly by one of our logistics or fulfilment partners or from our own warehouse.

9.4
An order may be delivered in several separate shipments where this is reasonable for the customer.

No additional shipping costs will be charged to the customer for partial deliveries initiated by us.

9.5
For consumers, the risk of accidental loss or accidental deterioration generally passes only when the goods are handed over to the consumer or to a third party designated by the consumer and authorised to receive them.

Statutory exceptions remain unaffected.

10. DELAYS AND FORCE MAJEURE

10.1
Events outside our reasonable control that temporarily make performance significantly more difficult or impossible may result in a reasonable extension of the delivery period.

Such events may include, in particular, natural disasters, war, civil unrest, official measures, epidemics, significant disruptions to transport or traffic routes, strikes, lockouts, failures of essential infrastructure or comparable extraordinary events.

10.2
Where possible and reasonable, we will inform the customer of significant delays.

10.3
Mandatory statutory rights of the customer, in particular following the unsuccessful expiry of a reasonable additional period for performance, remain unaffected.

11. DELIVERY ADDRESS AND UNDELIVERABLE SHIPMENTS

11.1
The customer is responsible for providing a complete and correct delivery address when placing the order.

11.2
If the customer notices an error in the delivery address after placing the order, they should contact us without undue delay.

An address change cannot be guaranteed if the order has already been processed or shipped.

11.3
If a shipment is returned to us or to our logistics partner due to circumstances for which the customer is responsible, for example due to:

– an incorrect or incomplete delivery address,
– a culpable failure to collect the shipment,
– a culpable prevention of delivery, or
– refusal to accept the shipment without validly exercising an existing right of withdrawal,

we may charge the customer the actual additional reasonable shipping costs incurred for any requested reshipment.

The customer remains entitled to prove that they were not responsible for the circumstances or that lower costs were incurred.

11.4
Simply refusing to accept or failing to collect a shipment does not in itself generally constitute a clear declaration of withdrawal.

The statutory right of withdrawal remains unaffected.

12. TRACKING AND TRANSPORT DAMAGE

12.1
Where shipment tracking is available, the customer may be provided with tracking information after dispatch.

Information supplied by the shipping carrier is provided for informational purposes.

12.2
The customer is requested to document obviously damaged shipments as soon as reasonably possible and inform us so that we can investigate possible claims against the shipping carrier.

Failure to comply with this request does not affect the consumer's statutory warranty rights.

13. RETENTION OF TITLE

The delivered goods remain our property until the purchase price has been paid in full.

14. STATUTORY RIGHT OF WITHDRAWAL

14.1
Consumers generally have a statutory right of withdrawal in relation to distance contracts.

The statutory withdrawal period is generally 14 days.

14.2
Details regarding the requirements, commencement and duration of the withdrawal period, the procedure, return shipping costs and the consequences of withdrawal are set out in our separate withdrawal policy.

14.3
Where required by law, we also provide an electronic withdrawal function in the online store.

Using the electronic withdrawal function is not the only way to declare a withdrawal. The consumer may also exercise their right of withdrawal by any other method permitted by law.

14.4
Simply returning, refusing to accept or failing to collect goods does not necessarily replace the required clear declaration of withdrawal.

14.5
The consumer bears the direct costs of returning the goods, provided that the consumer has been properly informed of this and we have not expressly agreed to bear these costs.

14.6
Where the statutory requirements are met, the consumer may be liable for any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

This may be particularly relevant where a piece of jewellery has been used or worn beyond the extent necessary for the usual inspection of the goods.

The statutory requirements remain decisive.

14.7
Statutory exceptions to the right of withdrawal remain unaffected, in particular where goods are made to customer specifications or are clearly personalised to the customer's individual needs.

15. VOLUNTARY 30-DAY RETURN AND SIZE EXCHANGE POLICY

15.1
In addition to the statutory rights of withdrawal and warranty, Naqfa grants consumers a voluntary return period of 30 days from receipt of the goods.

15.2
To qualify for a return under the voluntary return policy, the goods must be in a resalable condition.

In particular, the goods must not be damaged, soiled, or worn or used beyond what is necessary to inspect them.

Where reasonable, the goods should be returned complete and in their original product packaging.

15.3
To make use of the voluntary return policy, a return must be requested before the goods are sent back by contacting info@naqfa.de.

To allow us to clearly identify the return, the customer's name and order number should be provided.

15.4
The customer bears the return shipping costs under the voluntary return policy unless expressly agreed otherwise.

15.5
If a purchased piece of jewellery does not fit, the customer may request a voluntary size exchange for another available size within 30 days of receiving the goods.

15.6
For a voluntary size exchange, the customer bears the cost of returning the item to Naqfa.

Naqfa covers the shipping cost of sending the replacement size to the customer without any additional shipping charge.

The size exchange itself therefore does not involve any additional charge for the replacement item, provided that the same item is simply being exchanged for another available size.

15.7
A size exchange is subject to availability of the requested replacement size.

If the requested size is unavailable, we will agree on an alternative solution with the customer.

15.8
For a voluntary size exchange, the returned goods must be in a resalable condition and, in particular, must not be damaged or worn beyond what is necessary to inspect them.

15.9
The voluntary 30-day return and size exchange policy does not restrict the statutory right of withdrawal, statutory warranty rights or any other mandatory consumer rights.

16. DEFECTS / STATUTORY WARRANTY RIGHTS

16.1
Consumers are entitled to the statutory rights relating to defective goods.

16.2
Normal signs of wear or damage occurring only after delivery due to improper use, external influences or improper handling do not in themselves constitute a defect that already existed at the time the risk passed to the customer.

Statutory warranty rights remain unaffected.

16.3
Care instructions are intended to help preserve the condition and lifespan of the jewellery as effectively as possible.

16.4
Additional guarantees only apply where a service is expressly described as a guarantee and the applicable guarantee conditions are provided separately.

Statutory rights relating to defects exist independently of any additional guarantee.

17. LIABILITY

17.1
We are liable without limitation:

– in cases of intent and gross negligence,
– in cases of culpable injury to life, body or health,
– for claims under the German Product Liability Act,
– in cases of fraudulent concealment of a defect, and
– where we have expressly provided a guarantee and the respective damage falls within the protective purpose of that guarantee.

17.2
In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to damage that is typical for the contract and foreseeable at the time the contract was concluded.

Essential contractual obligations are obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment the contracting party may normally rely.

17.3
Liability for slightly negligent breaches of non-essential contractual obligations is excluded to the extent permitted by law.

17.4
The above limitations of liability apply accordingly for the benefit of our legal representatives, employees and agents.

18. SET-OFF AND RIGHT OF RETENTION

18.1
The customer may set off claims against our claims where the customer's counterclaims are undisputed or have been finally established by a court.

Any further statutory rights of set-off remain unaffected.

18.2
The customer's rights of retention arising from the same contractual relationship remain unaffected.

19. BUSINESS CUSTOMERS

19.1
Where the customer acts as an entrepreneur, the applicable statutory commercial provisions shall additionally apply.

19.2
For entrepreneurs, the risk of accidental loss and accidental deterioration passes to the customer upon handover of the goods to the freight forwarder, carrier or other person or institution designated to carry out the shipment, insofar as permitted by law.

19.3
Statutory duties of inspection and notification applicable to merchants remain unaffected.

20. DATA PROTECTION

Personal data is processed in accordance with our separate Privacy Policy.

21. GOVERNING LAW

21.1
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

21.2
For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the country in which they have their habitual residence, provided that the relevant statutory requirements are met.

22. JURISDICTION

22.1
The statutory rules on jurisdiction apply to consumers.

22.2
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship shall, to the extent permitted by law, be our registered place of business.

23. CONSUMER DISPUTE RESOLUTION

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless there is a statutory obligation to participate.

24. INVALID PROVISIONS

If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of the invalid provision.

25. CONTACT

If you have any questions regarding orders or these General Terms and Conditions, you can contact us at:

Henok Tsehaye
trading as Naqfa
Feldstraße 8
63694 Limeshain
Germany

Email: info@naqfa.de